legal
Zunu Hosting takes privacy seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have over it. We don't sell your data. We don't use it for advertising. We collect what's necessary to operate our services and nothing more.
Account information: When you sign up, we collect your name, email address, billing address, and payment information (processed and stored by our payment processor — we do not store raw card data).
Usage data: We collect server logs including IP addresses, access timestamps, and resource usage. This is standard for any hosting provider and is necessary for billing, security, and troubleshooting.
Support communications: When you contact us, we retain records of the communication for reference and quality purposes.
Website analytics: Our public website uses minimal analytics to understand visitor traffic. This does not include cross-site tracking or advertising identifiers.
We use the information we collect to:
We do not use your information for advertising, data brokering, or any purpose unrelated to providing hosting services.
We do not sell your personal information. We may share your data with:
Any third parties with whom we share data are bound by appropriate data processing agreements and privacy obligations.
Our website uses strictly necessary cookies for session management and security. We do not use advertising cookies, cross-site tracking pixels, or third-party analytics that share data with ad networks. You can disable cookies in your browser, though this may affect functionality of account areas.
We retain account data for the duration of your account and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Server logs are retained for up to 90 days. Support communications are retained for up to two years. Payment records are retained as required by applicable financial regulations.
Upon account deletion, personal data is removed within 30 days, excluding data we are required to retain by law.
We implement industry-standard security measures to protect your data, including encryption in transit (TLS), encrypted storage for sensitive fields, access controls limiting staff access to customer data, and regular security reviews. No system is perfectly secure — in the event of a breach that affects your data, we will notify you as required by applicable law.
Depending on your location, you may have rights including:
To exercise any of these rights, contact us. We will respond within 30 days.
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through your account portal at least 14 days before taking effect. Continued use of our services constitutes acceptance of the updated policy.
Privacy questions or requests? Contact us. We'll respond promptly and without the runaround.